Is positive attitude important ?

~ Avoid lengthy job descriptions. Remember even God gave only 10 commandments

~ Employees want to be treated fairly, trusted, judged by their work, have their say, have opportunities to  improve & work for a growing company.

~ If you make your employees feel like family, they'll act like family

~ When business is good, it pays to advertise; when business is bad, you've got to advertise

~ If you don't drive your business, you'll be driven out of your business

~ No marketing strategy is complete without customer education. It is telling customers that you have what they want

~ Many executives feel that 'vision' is a profound statement that can be shared with the employees, but the 'real' strategy is too sensitive to circulate to them

~ A good manager is a coach, not a boss

~ Employees are not overheads. They are appreciating assets to be improved

~ What the company says doesn't matter. What the company does matter

~ Luck never built a business

~ Today's managers are not loyal to a particular boss or even to a particular company, but to a set of values they believe in and find satisfying

~ The highest achievable level of service comes from the heart, so the company that reaches it's people's heart will provide the best service
~ It takes years of investment in money, time and work to make an overnight success
~ Selling is 90% preparation and 10% presentation
~ Good management advice must help you to do your job with less effort, in less time and with greater impact
~ Make your workers rich and they will make you rich
~ There is always rom at the top
~ Don't tell me how hard you work, tell me how much you get done
~ Never say "no" to a customer, unless you are going to lose a lot of money by saying "yes"
~ How much a customer buys today is important, but his real value is how much he spends with you over the course of a lifetime
~ Twenty years' experience or one year's experience twenty times ?
~ Treat your customer exactly like the way you want to be treated when you are someone else's customer
~ If it aint' broke, try to make it better
~ Salespeople get the customer, the support staff keep the customer
~ The customer is always right but we are never wrong
~ Pay the labourer his wages even before his sweat dries up
~ I don't publish to make a profit, I make a profit to publish
~ The only reason we lose in business is because we do not provide ourselves enough opportunities to win
~ Fight your competitors, don't hate them. They help to keep you on your toes and at the cutting edge
~ Customers buy from people they like, trust and respect

[ Source : Orina Consultancy. KL ; http://www.orinam.com/ }